The pitch, in the shop's own words
Material (マテリアル) is a Shibuya-based delivery health. It's open 10:00 a.m. to 5:00 a.m., every day of the year, and the phone (03-3486-7877) starts picking up at 9:30. The house style is seiso — clean-cut, girl-next-door, amateur. The shop claims more than 150 women on the books and more than 30 working on a typical day, and says over 80% of its customers are returning members. It sends women to hotels and homes across all 23 wards, but Shibuya and Minato are home turf.
There are two sister shops in the same group: Episode in Shinagawa and Avanchure, a married-women meet-up shop in Gotanda. Membership tiers are shared across all three. That tells you this is a real operation with a booking system, not a guy with two phones in a manshon.
The profile also includes a list of things the shop promises not to do. It's the most interesting paragraph on the page. No bait-and-switch (sending a different woman from the one you booked). No phantom shifts (listing women who aren't working, then selling you someone else when you call). No phantom roster (keeping women who've quit on the site). And no sales calls to your phone afterward. When a shop writes out the scams it doesn't run, it's because its customers have been burned by them somewhere else. I took it as a list of what to watch for.
How I booked: no designation, early shift, cheap hotel
I wanted the lowest honest price, not the best possible night, so I followed the board's own logic.
Early shift. On Cityheaven, the early shift runs 10:00 to 20:00 and the late shift 20:00 to 5:00, and the late shift costs ¥1,000–2,000 more depending on length. Ninety minutes is ¥25,000 early and ¥27,000 late. I called around noon for a 2 p.m. start.
No designation. The Cityheaven board lists shimei nashi (letting the desk choose) at minus ¥1,000. Most shops charge you to pick; this one also gives you a small discount for not picking. Photo designation and repeat designation are both listed at ¥0. If your Japanese is shaky, letting the desk choose is also the easiest call you'll ever make: duration, location, "free," done.
Shibuya hotel. Transport is ¥1,000 inside Shibuya and Minato, ¥2,000 for Shinagawa, Shinjuku, Chiyoda, Chuo, Meguro and part of Setagaya, and ¥3,000 for the rest of the wards. The shop's own page recommends a couple of nearby budget love hotels, Herme and Amore, with rooms from around ¥2,500–2,900 depending on the room and the day. I went to one up the hill from Dogenzaka. One thing to know if you're at a city or business hotel instead: the system page says that first-time customers at some hotels can't be served, and asks you to call first and check. Do that before you book, not after you've paid for the room.
The desk asked for my hotel, my duration, and whether I had any preferences. He read the total back to me before I hung up. That's the one habit I wish every shop in this city had.
The two boards that don't match
Here's where it gets interesting. Material publishes its prices in two places, and they're close, but not the same.
| Item | Cityheaven system page | Official site (t-mate.jp) |
|---|---|---|
| 60 min (early / late) | ¥18,000 / ¥19,000 | ¥18,000 / ¥19,000 (weekends ¥19,000) |
| 90 min (early / late) | ¥25,000 / ¥27,000 | not listed |
| 120 min (early / late) | ¥35,000 / ¥36,000 | ¥35,000 / ¥36,000 |
| Repeat designation | ¥0 | ¥2,000 |
| 30-min extension | ¥12,000 | ¥10,000 |
| No designation | −¥1,000 | not listed |
The official site also notes that the early rate applies to sessions starting before 18:00, while Cityheaven draws the line at 20:00. Cityheaven mentions a price revision on May 1, 2025 that covered "some courses and extension fees," so my guess is that the Cityheaven page is the newer one. But that's a guess, and I'm not putting my money on a guess. When you call, ask which board they're using. Do it especially if you plan to extend, or to book the same woman again. Those are exactly the two lines where the boards disagree, and they're the two decisions you'll make with the least patience.
On top of all this, some women carry a plus fee. That's a surcharge set each month from member ratings, and the shop says all of it goes to the woman. It's displayed on her profile and isn't in the table above. A free booking avoids it by design, which is one more reason I went that way.
The card trick, done honestly
Most Tokyo shops add 15–20% when you pay by card. Material's coupon page does the math out loud: 90 minutes plus ¥1,000 transport comes to ¥26,000 in cash, and would be ¥31,200 with a 20% card fee. The shop says it absorbs that fee. The catch is written right there: to get the 0% card rate, you have to sign up for Cityheaven's "Platinum Mail" newsletter and tell the desk that day's keyword when you book. That's a little homework. But it's spelled out up front, and that's the difference between a condition and a trap.
The official site adds two details. Card payment is done through an encrypted web link that gets emailed to you, so nobody shows up at the door with a card reader. And your statement shows a support-center name, not the shop's. First-timers can charge up to ¥30,000, extensions included. For a traveler watching their cash, that's useful.
There's also a late-night coupon: a free booking between 20:00 and 5:00 takes ¥1,000 off, so 60 minutes drops from ¥19,000 to ¥18,000 plus transport. In other words, the late shift's surcharge goes away if you let the desk choose.
The ninety minutes
She knocked about five minutes early. She was in her early twenties, wore a camel coat and flat shoes, carried a tote bag, and seemed like someone who'd just come from a café, not from a waiting room. She checked the total against the slip in her phone, took the cash, called the desk to confirm she'd arrived, and asked me to shower first. The house rules say that too: you get washed before anything happens, and you're asked to have trimmed your nails before she arrives. I'd done mine. She looked anyway, briefly, which I respected.
The included menu is the usual delivery-health list: deep kissing, full-body licking, the oral and hand services, sumata. The shop notes that not every woman does every item, and that each profile says what she does. A few extras cost money: toys from ¥1,000–2,000, plus a handful of ¥2,000–3,000 add-ons. Toys and costumes are bring-your-own. I didn't add anything. One line on the menu reads "smile — ¥0," which is either a joke or a mission statement. In my case it was accurate.
The session was unhurried in the way only a 90-minute booking allows. Sixty minutes always feels like a countdown. Ninety leaves room for small talk on the bed. She'd lived in Tokyo three years, was annoyed that her email was down that morning, and spent a while ranking Shibuya ramen shops. She told me straight away which items on the menu she did and which she didn't, before I had a chance to make it awkward. When the alarm on her phone went off, she didn't pretend to be surprised.
The rules worth reading before you call
The prohibited list is long and specific. Asking for actual intercourse, even "as a joke," gets reported to the police; the shop stresses that it's registered with the Tokyo Public Safety Commission. So does hidden filming or recording. Also banned: asking her out off the clock, asking her to be your mistress, trying to recruit her elsewhere, having more than one person in the room, and repeatedly cancelling. Changes and cancellations cost only the transport fee, but the "frequent cancellation" clause means that goodwill runs out. The shop also says every woman takes a monthly STD test at a named partner lab.
Booking windows depend on your membership tier. New customers can phone from 18:00 the day before. Online reservations open two to five days ahead depending on tier, and the shop pauses online booking from 11:30 to 11:59 each morning "for fairness." Long date courses of four to eight hours are for repeat designations only.
Final tally
90 minutes, early shift, ¥25,000. Transport ¥1,000. I paid cash, so no card question. No designation discount: I only found it on the board afterward and didn't ask for it on the phone. ¥26,000 total, exactly what the desk read back to me, plus the hotel room. Next time I'll mention the −¥1,000 myself. Lesson learned: a discount the shop prints but doesn't volunteer is still your job to claim.